Privacy Policy

1) Privacy Policy

1. Introduction

International Centre for Family Advancement — African Souvenirs Shop we value your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how we protect it, and the rights you have concerning your data. This policy applies to data collected through our website, orders, customer support, and related services.

2. Data We Collect

We collect personal data you provide and technical information automatically:

a. Data you provide directly

Name, shipping and billing address, email address, phone number.

Payment information (card details are processed by our payment processors and we do not store full card numbers).

Account login information (if you create an account).

Order details and purchase history.

Communications with customer service (email, chat, support tickets).

Marketing preferences and consent (if you subscribe to newsletters).

b. Data collected automatically

IP address, device and browser information, pages visited, referrer, timestamps, purchase analytics, cookies and similar technologies.

3. How We Use Your Data

We use your personal data to:

Process and fulfill orders, manage payments and refunds.

Communicate order confirmations, shipping updates, and customer service responses.

Improve our website and services (analytics, fraud detection, and performance).

Send marketing and promotional materials if you opt-in (you can unsubscribe anytime).

Comply with legal obligations (taxes, record-keeping, anti-fraud checks).

4. Legal Bases (for EU/EEA users)

Where applicable, we process your personal data on the following legal bases:

Performance of a contract (to fulfill orders).

Legitimate interests (for fraud prevention, site security, and improving services).

Consent (for marketing communications and cookies where required).

Legal obligations (for taxes, record retention, and regulatory compliance).

5. Sharing Your Data / Third Parties

We may share your personal data with:

Payment processors (Paystack, Flutterwave, PayPal, Mpesa) to process payments. They handle payment details and comply with PCI-DSS.

Couriers and logistics partners (DHL, GIG, FedEx, local couriers) to deliver your orders.

Service providers (e.g., Wix for hosting, analytics providers, email providers) assisting with order processing, hosting, email delivery, or customer service.

Legal or regulatory authorities if required by law.

We require third parties to use your data only to provide services to us and to adhere to appropriate security and confidentiality measures.

6. Storage & Security

We retain personal data only as long as necessary to provide services and to comply with legal obligations. Typical retention: order & payment records for tax and accounting (usually 6–7 years depending on jurisdiction), marketing data until unsubscribed.

We use industry-standard technical and organizational measures to protect data (secure servers, encryption for data in transit, access controls). Note: no system is 100% secure — if a breach occurs we will follow legal notification obligations.

7. Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, and optionally for advertising and personalization. When required by law, we will ask for your consent for non-essential cookies. You can manage cookie preferences in your browser and via any cookie banner on the site.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.

Request correction of inaccurate personal data.

Request deletion (“right to be forgotten”) subject to legal obligations.

Object to or restrict certain processing.

Request data portability (structured, machine-readable format).

Withdraw consent (where processing is based on consent).
To exercise any right, contact us at: [insert email address].

9. Children Our services are not directed to children under 13 (or higher age as required by local law). We do not knowingly collect personal data from children. If you believe we have collected such data, contact us to request deletion.

10. International Transfers

Your data may be processed in countries outside your own, including Nigeria and Germany, and other locations where our service providers operate. Where we transfer data internationally, we will ensure appropriate safeguards (standard contractual clauses, adequate protections required by law).

11. Changes to This Policy

We may update this Privacy Policy occasionally. We will publish the updated version on our website with a revised “Last updated” date.

12. Contact Us

If you have questions, wish to make a request, or want to update your information,
contact:
Email: info@icfaworldwide.org
Address: 1, Coastal Road Eleko, Ibeju Lekki, Lagos ,Nigeria .